Issue two direct debit authorizations for a different amount

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asked Nov 8, 2017 in Payments by Martin Dijkslag
A competition secretary has registered 15 competitors and issued a direct debit. He then adds a number of competitors and has to issue another direct debit for the entire amount. Is this correct? Example: he registers 15 competitors and issues a direct debit for 85 euros. Later he registers a few more competitors and must then issue a direct debit for 110 euros. I assume that the direct debit for 85 euros then expires.

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1 Answer

0 votes
answered Nov 8, 2017 by Athletics.app Customer Service
 
Best answer

That's right!

Athletics.app only remembers one authorization. If you later add additional competitors with the same account, you will indeed need to authorize the entire amount again. Any previously issued authorizations are automatically deleted when a new authorization is issued.

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commented Jul 17, 2018 by Lora Poposka
After several competitors had already registered for events and issued a digital authorization, we (the organization) decided to lower the registration fee. Now an authorization has been issued for too large an amount. How can you ask the competitors to reissue an authorization for the new amount? The SEPA files contain the wrong amounts.

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commented Jul 17, 2018 by Athletics.app Customer Service
Interim price changes only apply to new registrations or registrations that have not yet been paid for / for which a direct debit authorization has not been issued.

Athletes who have already registered must therefore pay the rate that applied at the time they registered.

If you would now like to reduce the registration fee for individual athletes, you can enter a fictitious payment per athlete. Suppose an athlete is now charged 10 euros, while he/she actually only has to pay 8 euros. You can then enter a fictitious payment of 2 euros, so that 10-2=8 euros becomes the remaining amount.
Make sure you first reverse the collection file if you have not already done so.

See also:
Entering a manual (fictitious) payment: https://www.athletics.app/faq/?qa=389/hoe-verwerk-ik-contante-betalingen&show=389#q389

Undo collection file: https://www.athletics.app/faq/?qa=153/hoe-kan-ik-inschrijfgeld-na-de-wedstrijd-incasseren&show=158#a158

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