Registrations disappeared?

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asked Jun 17, 2019 in Online registration by Yvonne Egberts
The parent of an athlete claims to have registered his son weeks ago (without payment) for our competition Cspelen on August 25 and 26. I cannot find anything about this in the registrations. He says that the registration was deleted at the time and has re-registered his son today (9:27 a.m.), but would like to have this explained. Can you perhaps see more behind the scenes?

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1 Answer

0 votes
answered Jul 8, 2019 by Athletics.app Customer Service
 
Best answer
Technically, we can look this up, but it is a huge amount of work. In the past, we have looked up several times, especially for the "more important" competitions (national championships, especially junior/child national championships where parents often register their children). These types of emails are regularly sent (usually by parents). Every time we have looked into what had happened, it turned out that the parents or the child had never registered, or had deregistered or done something else strange (for example, registered for a completely different competition). If you would like more information, it is best to call 023 2014 111.

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