If a competition is canceled, how do registrants get their money back?

Question

We have canceled a competition for which 42 competitors had registered and paid. Can the registrants get a refund via Athletics.app? And if not, how can they get their money back?

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Answer 1

As an organization, you are responsible for the financial processing. If you have chosen to allow registrants to pay their registration fee with iDeal, you can easily refund the registration fee via Athletics.app.
You can do this via the drop-down menu on the right --> "Payments / Direct Debits". There you can refund (part of) the transaction per transaction.
For the time being, there is (deliberately) no button to reverse all transactions with one click.

Tip: don't forget to remove the athletes or disable the iDeal payment option after you have refunded everyone, otherwise athletes will automatically receive an email with a reminder that they still have to pay!

Tip 2: You may receive a notification that you must have a minimum balance of 50 euros to reverse a transaction. Send an email to support@Athletics.app, and we can remove this lower limit for you so that you can reverse all transactions.

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Comments

That's a shame. Now, if a competition is canceled, we end up with all those costs for the club, and because of those costs I can't reimburse everyone.

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That's right. Can I repay the loan in this situation free of charge?

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Reversing a transaction costs the same as receiving a transaction. As long as the bank charges us these costs, we unfortunately have no choice but to pass these costs on.

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