Enforcing direct payment

Question

Hello,

It has recently become impossible to have athletes pay directly upon registration. That is not always convenient. For example, at a national championship it is important that athletes pay immediately. I have a competition where Competitors are allowed to register and then cancel, but never pay, even though a registration fee is due if they cancel after being selected. Can we get a button that allows us to enable direct payment?

Yours sincerely,

Mireills Bögels
Competition Secretary Altis

This has been automatically translated into English

Comments

Hello, I was just about to ask the same thing. It would be very useful if there was a button that you could use to oblige athletes to pay immediately upon registration. Because a number of athletes register but then send their payment on the day of the competition. And that's even though the organizers had already assigned them to the heats, etc. A lot of trouble for nothing. But if they did pay, then you have some kind of compensation for the administrative inconvenience.

Kind regards,

Xavier, AS Rieme

This has been automatically translated into English

---

Quite simple, if they still do not pay after receiving a warning, you can simply remove them (after giving them sufficient notice).

This has been automatically translated into English

---

Quite a nice solution, but I have a national championship where normally everyone has to pay in advance. If you cancel after selection, it is no longer possible to cancel free of charge. But now they can no longer pay in advance and they keep canceling without paying. Then try to get the registration fee back.

Mireille Bögels
Altis

This has been automatically translated into English

Answer 1

Last year there was an update that introduced this as a separate option.

Via the right menu > online registration settings > 'Mandatory direct payment': YES/NO.

You can indicate whether or not registrants must pay immediately during their registration. If you check this option, registrants will have half an hour after registration to complete their payment. If they do not, their registration will be automatically deleted and they will receive an email and push notification in the app.

If a registrant registers multiple athletes, the registrant will be given another half hour to pay after each new registration, plus an extra 5 minutes per registration. So if you have made 10 registrations, the registrant will have 30+(10 x 5)=30+50=80 minutes to complete the payment.

This has been automatically translated into English