Data does not match license number

0 votes
asked Mar 29, 2016 in Online registration by Athletics.app Customer Service
I am trying to register my son with his license number, however, I am getting an error message that the first name and/or last name are incorrect.
How do I make sure the information is updated in Athletics.app, because the current information in Athletics.app is not correct.

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1 Answer

0 votes
answered Mar 29, 2016 by Athletics.app Customer Service
selected Jun 5, 2016 by Athletics.app Customer Service
 
Best answer

Athletics.app works with the membership database of the Athletics Union.

If you enter the license number and wrong data appears or you get an error message that the data is not correct, then the athlete is incorrect in the membership database of the Athletics Union.

This is how to correct the data:

Contact the clubs (membership administration) where the athlete is a member. Once they correct the data, this is automatically reflected in the Athletics Union's membership file and then we automatically synchronize the membership file with the Athletics Union, after which the data is corrected in Athletics.app.

The duration of this entire process depends on a number of factors:

  • The speed at which the club's membership administration makes the change.
  • Whether the club has an administration package that automatically syncs with the Athletics Union
Don't wait for this, register on Athletics.app right away already, but leave the license number blank, that way you can register right away. You don't have to worry about your profile, you can add your license number to your profile later.
Athlete's results will also be automatically linked properly later.

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