I get the error message: "Dutch Athletics Federation membership number does not exist or does not match your name as entered ....."

+3 votes
asked Apr 14, 2022 in Online registration by Fergus Tabor
recategorized May 27, 2022 by Athletics.app Customer Service
As competition secretary, I want to register Aiden Chou based on his athletics number, but I get an error message saying that the membership number does not exist or does not match the name, date of birth, etc. that I entered.
Entering the membership number does provide all the follow-up information (which is correct) such as name, gender, date of birth. I can also choose Events of the competition. But when I save it, I get the error message.

Checking on sportlink shows that the person has been registered correctly and has a competition license.

This has been automatically translated into English

1 Answer

0 votes
answered May 27, 2022 by Athletics.app Customer Service
 
Best answer
Please send an email to support@Athletics.app with a screenshot of all the data you entered and the error message you received. That way, we can look into what exactly went wrong. Usually there is a small error in the membership administration, which can be corrected by the membership administration of the club the athlete is a member of.

This has been automatically translated into English

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