How long does it take to activate the competition after paying for the license?

0 votes
asked Apr 3, 2016 in Payments by Ilse Land
recategorized Apr 3, 2016 by Athletics.app Customer Service
Our treasurer paid the competition license via manual transfer on Saturday. We want to start entering athletes as early as Monday, but we cannot do so until the payment is processed. How long will it take before you process the payment and we can get started?

This has been automatically translated into English

1 Answer

0 votes
answered Apr 3, 2016 by Athletics.app Customer Service
selected Jun 5, 2016 by Athletics.app Customer Service
 
Best answer
If you pay for the competition license via a manual transfer, then you must take into account the standard duration used by banks for transactions between different banks.
That usually means it takes 2-3 business days for us to receive the money. Weekends are not business days.
The payment is processed fully automatically, so as soon as the money is received the competition is activated immediately. You will also receive an email once this is done with an invoice, from then on you can create athletes in your competition.

If the treasurer pays via iDeal then the competition is activated immediately after payment, because we also received the money immediately.

This has been automatically translated into English

...