Can I checkout a contest license afterwards? Or get a refund if attendance is disappointing?

+1 vote
asked Apr 18, 2016 in Payments by Sander Koopmans
edited Apr 18, 2016 by Athletics.app Customer Service
For a throw-in competition, you can only see how many competitors there are afterwards. So how is the number for the license calculated?

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1 Answer

+1 vote
answered Apr 18, 2016 by Athletics.app Customer Service
selected Jun 5, 2016 by Athletics.app Customer Service
 
Best answer
No, you can only use Athletics.app if you purchase a competition license in advance.

Unfortunately, you cannot get a refund if competitor attendance is disappointing.

You can, however, first purchase a license of, say, 150 competitors and during the competition via iDeal purchase an additional license of, say, 50 competitors, giving you room for 200 competitors in total. You can increase the license several times if needed.

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commented Apr 18, 2016 by Sander Koopmans
Then if I want to upgrade from 150 to 500 competitors. do I pay the difference?

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commented Apr 18, 2016 by Athletics.app Customer Service
Upgrading from 150 to 500 competitors cannot be done in 1 go. You then need 2x 150 + 1x 50 licenses.

Suppose you have already purchased 1 license of 150, then you can for example purchase a 2nd license of 150 and that makes a total of 300.

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commented Apr 18, 2016 by Sander Koopmans

With that stacking, I would have 124.60 in costs. viz: 34.90+34.90+34+90+19.90.

While 500 athletes normally costs 64.90. That's weird isn't it?

 

On your own page about costs it says the following:

* You purchase a license before creating a competition, unexpectedly more athletes participate than pre-estimated then you can upgrade your competition and you pay the remaining difference

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This tells me that in the difference up to a higher license. Would appreciate your response to this.

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commented Apr 18, 2016 by Athletics.app Customer Service
Thanks for reporting that.
This is indeed incorrect. We will correct this immediately in the first next update.

The stated situation is obviously an extreme. Your math is otherwise correct. We usually see that people purchase a license and only increase it once by 50 or 150 competitors. By the way, increasing a license is usually an exception, because one often has a maximum number of competitors in advance and does not have more room in terms of schedule.

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