I am not receiving an activation email/password recovery code in my gmail.

Question

I use Gmail/Google Mail and I am trying to register for a competition/create an account/reset my password, but I am not receiving an email with an activation link/a code to reset my password. What can I do?

This has been automatically translated into English

Answer 1

Unfortunately, Gmail has a very unpredictable spam filter. We get very different feedback from Gmail users. Some users receive our emails without any problems, while others systematically end up with all our emails in their spam box.

Some users cannot find our emails because Gmail has a box for both advertising and spam.

This is what you can do if you are not receiving emails from Athletics.app on Gmail:

Check your Spam box (NOT your advertising box):

1. Click on "More":
   
   
   
    
2. Click on "Spam":
   
   
   
    
3. There you will probably find our email(s), click on the email to read it and then click on "Not spam":
   
   

 

TIP: Add our email addresses to your address book/contacts: support@Athletics.app betalen@Athletics.app noreply@Athletics.app registratie@Athletics.app

This has been automatically translated into English