Printer suddenly prints in a different format/scale, so that the print no longer fits on the diploma.

0 votes
asked Jun 26, 2017 in Print Results / Diploma's by Jo Hanssen
edited Jun 27, 2017 by Athletics.app Customer Service
During our competition yesterday (LK CD) we suddenly could no longer print. The document was created, but it did not come out of the printer.
Printing a test page via Windows works fine.

Someone has adjusted a setting on the laptop for us, and it works again, but the printing is different and you have to determine the print orientation yourself.

So there is a wrong setting somewhere. Do you know what is going on?

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1 Answer

0 votes
answered Jun 27, 2017 by Athletics.app Customer Service
Every printer is different and can have very extensive print settings. Unfortunately, Athletics.app cannot influence these settings. Each printer has options for scaling/reducing/enlarging pages, etc. This can indeed change the positioning of the prints. Make sure you test this on the same computer and printer beforehand and use it to print out the diplomas during the competition. This will minimize the chance of the above problem occurring :)

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