Athletics.app - Frequently Asked Questions - Recent activity in Online registration

Answered: Do the 0.99â‚¬ service charges also have to be paid for members of clubs that receive a 100% discount?

Tue, 14 Jan 2025 22:11:05 +0000

No, certainly not.

If you don't have to pay a registration fee, then you won't be charged a service fee either.

By the way, if a trainer or parent registers several athletes at once for which a registration fee must be paid, then only one service fee needs to be paid.

For example: if a trainer registers 30 athletes at the same time, that trainer will pay a one-time service charge of 0.99 euros. Another example: if you register an athlete who can participate for free, either through discount schemes or because participation is free for everyone, then no service charge applies.

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Answer selected: (VAL) Foreigners should not have to pay an extra surcharge for not being affiliated.

Tue, 07 Jan 2025 11:07:38 +0000

If an athlete registers and indicates that they are a member of a foreign athletics association, no additional costs will be charged. Only if an athlete indicates that they are "not a member of an athletics association" will the surcharge be charged.

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Answered: Is it possible to send a confirmation email of a status change in bulk?

Wed, 03 Jul 2024 18:17:00 +0000

They will receive a notification on their phone if they have installed the consumer app. Unfortunately, it is not possible to send an email for this purpose. They will receive one as soon as you go to phase 2.

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Answered: Do I get my money back if I am withdrawn from a competition and did not do this myself?

Wed, 01 May 2024 13:47:29 +0000

When you register and pay for a competition, the organization assumes that you will participate.The organization reserves a starting place for you and immediately incurs costs for this.
The Athletics.app terms and conditions state that you are not entitled to a refund of your registration fee. Most organizers apply the same policy, but in exceptional cases some organizers do refund (part of) the registration fee as a gesture of goodwill.You can contact the organization about this.You can find the contact details of the competition organization here: https://www.athletics.app/home/contact/.app/home/contact/https://www.athletics.app/home/contact/.app/home/contact/">https://www.athletics.app/home/contact/
1) Click on "I am a competitor / registrant in an event".
2) Then select the relevant competition.

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Edited: Limited number of events in combination with relays

Wed, 01 May 2024 13:44:01 +0000

If there is a limit of three events per athlete and a relay is on the program, is it possible to choose the relay as the fourth event?

Kind regards,

Guy Kennes

Looise AV

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Commented: Are there example files for importing registrations?

Wed, 03 Apr 2024 06:50:06 +0000

Dear Athletics.app, I have also experienced problems with names and numbers not being correct as described by some here, maybe I am doing something wrong? In the example shared here, is it really necessary to fill in all the following fields? Name, Gender, Club. I would expect that combining the AU number and date of birth should be enough to fill in/check the rest of the information. In my opinion, this would probably also solve the problems with names. Is work still being done on adding the startgroup to the import of the xls list? That would make a big difference.

Yours sincerely,

Marc

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Answered: I want to give athletes who bring a judge with them priority for (limited) registrations. How can I do that?

Tue, 27 Feb 2024 11:52:24 +0000

We do not offer this possibility as an automatic option. You can do this manually, however. By setting the following via the right-hand menu: > Online registration settings > Maintain reserve lists: YES. All registrants will then receive the status "Unassessed". As the organizer, you can change the registration status of athletes who bring a judge to "Admitted". This allows you to give priority to specific athletes.

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Answered: Competition licenses/numbers - Synchronization between VAL and Athletics.app

Tue, 09 Jan 2024 15:17:37 +0000

All changes should be processed in Athletics.app within 24 hours. We synchronize every night, so your changes should be visible in Athletics.app the next morning.

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Commented: Registering a second child at the same email address

Fri, 27 Oct 2023 19:59:26 +0000

However, this means you cannot keep track of the data per athlete such as fall number and you also cannot easily follow the results of the events/competitions...

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Answered: Enforcing direct payment

Thu, 15 Jun 2023 09:31:31 +0000

Last year there was an update that introduced this as a separate option.

Via the right menu > online registration settings > 'Mandatory direct payment': YES/NO.

You can indicate whether or not registrants must pay immediately during their registration. If you check this option, registrants will have half an hour after registration to complete their payment. If they do not, their registration will be automatically deleted and they will receive an email and push notification in the app.

If a registrant registers multiple athletes, the registrant will be given another half hour to pay after each new registration, plus an extra 5 minutes per registration. So if you have made 10 registrations, the registrant will have 30+(10 x 5)=30+50=80 minutes to complete the payment.

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Answered: Displaying information during registrations does not work

Mon, 15 May 2023 21:30:49 +0000

Dear Marco, The information is only visible to athletes trying to register.rgb(85, 85, 85); font-family:sans-serif; font-size:14px"> The information is only visible to athletes who are trying to register and do not have administrator rights. So if you are looking as an administrator, you will not see that message.color:rgb(85, 85, 85); font-family:sans-serif; font-size:14px">With kind regards,
Mark van Tubergen - Athletics.app

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Answered: New membership, atlÃ©tiek.nu does not recognize the race number, how do we register?

Wed, 19 Apr 2023 08:09:20 +0000

For LBFA clubs it usually takes a couple of days before we receive the new bib number. If it takes too long, please contact the membership/administration department of your club and request them to contact the LBFA to make sure to share the bib number as soon as possible, as you face difficulties registering for a competition.

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Answered: This Dutch Athletics Federation membership number does not exist or does not correspond with (..)

Wed, 19 Apr 2023 08:04:21 +0000

The member probably does not have a competition license.

Please contact the membership administration of the club where she is a member and request that she be granted a competition license. Please note: there are additional costs associated with this at the Dutch Athletics Federation.

Or contact the competition organization if you believe that a competition license is not necessary for this member. The competition organization can then help you further.

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Answered: How can you give up a personal best in a competition?

Wed, 19 Apr 2023 08:00:57 +0000

This differs per competition, depending on how the competition organizer sets up the competition. For most competitions, it is not possible to enter a personal best, Athletics.app will automatically fill in the best performance. If it is possible to enter a personal best, this will be visible during the registration process. Even before you complete your registration, you will be given the option to enter a personal best for all the events you are registering for.

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Answered: Can we also organize a competition that people without a license can participate in?

Fri, 10 Feb 2023 13:38:43 +0000

You can turn it on/off yourself in the right-hand menu > Online registration settings > "Compulsory competition license".

This way you can allow athletes to participate in club championships or competitions among teams that do not require a competition license :)

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Answer selected: Kangaroo does not have a bib number?

Thu, 02 Feb 2023 10:56:29 +0000

Each kangaroo also has a bib number. You can get this from your club. The bib number is at the back with the details. However, this was forgotten to mention when the bib numbers were first distributed. So you can ask for your number at your club or send an email to nicole@atletiek.be to request the number.

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Answered: How can I register my 2 children in the app?

Thu, 19 Jan 2023 09:13:29 +0000

In the app, you can click the "Add new athlete" button. Below, outlined in red:

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Commented: Why can't your child's details be linked to your own account?

Sun, 15 Jan 2023 19:08:21 +0000

Has a solution been found for this yet?

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Answered: Can I uncheck "maintain reserve list" after the competition has opened?

Sun, 18 Sep 2022 12:43:16 +0000

You must first ensure that all athletes have "Unrated" registration status. You can do this relatively quickly by going to "Registrations". There you can filter by "Event:" and choose 1 event. Then you can select all athletes in the table of athletes and use "[choose action]" --> "Change registration status" --> "Unrated".

Repeat this step for all events in your competition. With a few clicks you should be able to change everyone's registration status to Unassessed. Please note: if there are any athletes who have deregistered themselves, you must first remove them completely!

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Recategorized: I get the error message: "Dutch Athletics Federation membership number does not exist or does not match your name as entered ....."

Fri, 27 May 2022 12:23:53 +0000

As competition secretary, I want to register Aiden Chou based on his athletics number, but I get an error message saying that the membership number does not exist or does not match the name, date of birth, etc. that I entered.
Entering the membership number does provide all the follow-up information (which is correct) such as name, gender, date of birth. I can also choose Events of the competition. But when I save it, I get the error message.

Checking on sportlink shows that the person has been registered correctly and has a competition license.

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Answered: Unable to adjust best performance

Fri, 27 May 2022 12:06:42 +0000

The organization can choose to allow registrants to change performances or not. You will generally find that most organizers do not allow registrants to change performances.

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Reshown: Where can I find the requested information in the registrations?

Fri, 27 May 2022 12:03:32 +0000

I have asked an additional question: the starting height for high jump. As the organizer, where can I find the answers to these questions?

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Answer selected: I want to be able to enter the performances of competitors myself and not through Athletics.app.

Sat, 16 Apr 2022 17:42:19 +0000

We have recently added that Athletics.app can automatically add athletes' best performances. The competition organizer can turn this on/off for each competition. An organizer can also specify a date range within which the best performance must have been achieved. And the organizer can choose whether to enter all performances or only performances recognized by the VAL/LBFA/Dutch Athletics Federation.

As of yesterday, we have implemented an update that now allows a competition organizer to give registrants the option to change their best performances themselves (for example, for target times).
Organizers can set this up via the right-hand menu --> 'Online registration settings' --> 'Allow athletes to change their submitted personal bests': Yes/No. It will then be clearly displayed which personal bests have been changed by athletes themselves and have not been automatically verified.

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Answer selected: Verification code for the automatic entry of personal data (BE)

Sat, 09 Apr 2022 10:51:49 +0000

The clubs received information about this at the beginning of January. You will see the 'request button' when you have made at least 4 registrations for the same club. Then you click and the code is sent to the club.

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Answered: How do I get from phase 2 back to phase 1?

Sat, 09 Apr 2022 10:37:21 +0000

You can contact support@Athletics.app. In case of emergency, we can move a competition back to Phase 1.

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Deviating best performance in an obsolete number

Mon, 21 Mar 2022 15:00:45 +0000

Is it possible to enter an additional performance in another event for obsolete events (150m, 300m, etc.), such as a 100 or 200 time for the 150m?
Another option is to make the event customizable via a selection list, so that the athlete can enter an alternative time.

Furthermore, faster times will be rejected (a 100m time for a 150m event).

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What should I do if I cannot select the option 'not a member of an athletics association'?

Wed, 23 Feb 2022 19:45:31 +0000

I am an athlete myself and am having problems registering for a competition. I have filled in everything, but I am stuck on the box where you can normally select that you are not a member of the Athletics Association if you do not have a membership number to fill in. After logging in and out several times, I am still unable to register. I have tried using different devices, but it makes no difference. How do I solve this?

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Can you allow a team to participate outside of competition?

Fri, 10 Sep 2021 07:27:17 +0000

I would like to allow a non-competitive team to participate in a competition that includes athletes who are participating non-competitively. How can I set this up in Athletics.app? I can only find how to set athletes to BM, not for an entire team.

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Answered: As a club, can I put together relay teams without the athletes having registered?

Fri, 03 Sep 2021 15:56:49 +0000

You can certainly do that. You can create a relay team yourself and register the athletes who will run in that team for the competition, if those athletes have not already registered for other events.

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Answer selected: you can give various discounts to clubs

Mon, 02 Aug 2021 17:05:43 +0000

You can only give one discount percentage to clubs and only one discount percentage from a certain number of events/events.

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Answer selected: Priority for club members ONLY club members listed in the calendar

Wed, 16 Jun 2021 14:18:54 +0000

The label "Club members only" is automatically displayed if you only allow your own club to register at that moment.

As soon as you allow more clubs to register, the label disappears automatically and from that moment on, athletes will definitely click on your competition :)

We received many complaints from athletes that they had to click through every competition to find out whether or not a competition was open for them to register for at that moment. This label helps the athletes with that.

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Answer selected: How can kangaroos register without a bib number?

Tue, 15 Jun 2021 10:34:54 +0000

They can request their bib number from their own club's membership administration. They have received a bib number from the VAL. It is not a physical chest number, but it is a number that you can use to register online :)

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Answer selected: As a parent, can I only register my child as a club?

Sat, 29 May 2021 13:52:09 +0000

If you only see the option to register as a Club, you CANNOT register for that competition yourself. You must register with your own club, and your club will register all athletes for the competition.

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Answer selected: How can I arrange for one club to have priority over other clubs during registrations?

Fri, 21 May 2021 11:13:10 +0000

Open the registration on Athletics.app and under "Authorized clubs" only set your own club. For example, you can only allow your own club during the first two weeks that registration is open. After those 2 weeks, you can then change the "Authorized Clubs" and authorize all clubs, so that from that moment on, athletes from other clubs can also register.

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Answer selected: Team claimed, competitors added, team released again for another coach, no success.

Mon, 19 Apr 2021 14:51:34 +0000

You can only release a team if it is empty. A team and the athletes in that team must be registered by the same registrant.

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Answer selected: Allowing athletes to change their registrations

Mon, 19 Apr 2021 14:48:33 +0000

You can only change registrations that you have registered yourself with your own account. If you import/add registrations as a competition manager, you can only change those registrations as a competition manager. Athletes can only change their registration if they have also made the registration themselves.
For future competitions, it is best to have athletes register THEMSELVES in Athletics.app, so they can also change or delete everything themselves.

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Edited: Registration on the day of the competition

Fri, 19 Mar 2021 11:51:34 +0000

We want to organize a competition for pupils during training soon. Currently, parents have to register athletes for this competition themselves in advance, but it is likely that not everyone will remember to do this or will make mistakes. To enable athletes to participate anyway, we want to be able to add athletes during the competition itself.
During the competition, we will be working with the Athletics.app app and we have already created the Startlists in advance and the competition has already entered its second phase.

We would like to be able to add athletes ourselves via the app during the competition (the event has actually already started according to the time schedule). Is it possible to add a new name to a Startlist at that moment (we probably don't use member numbers) or is that not possible and would it be better to add different athletes in advance, such as: 'Athlete 1', 'Athlete 2', etc., which we can then give the correct name to afterwards via the computer?

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Answer selected: Direct debit reserved tickets in combination with registration fee

Wed, 24 Feb 2021 12:09:08 +0000

You can create additional registration questions in Athletics.app, via the right-hand drop-down menu --> 'Online registration settings' (scroll down far).

There you can add a question, such as:
"Purchase 1st ticket" YES (cost: 5 euros). NO (cost 0 euros).
You could add even more questions so that people can order multiple tickets.

Unfortunately, you cannot (yet) create a dropdown menu and attach costs to it.

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Answer selected: Registration for supervisors/coaches - additional registration questions with contact details

Wed, 24 Feb 2021 12:08:45 +0000

You can create additional registration questions and ask each athlete for the name of a supervisor, telephone number and any other contact details. You can find instructions on how to set this up here: https://www.youtube.com/watch?v=PD9jmWmgJEw

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Commented: Bib number not recognized

Tue, 27 Oct 2020 08:42:53 +0000

I am having the same problem with registrations. I entered all the details correctly! What is the solution here?

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Answer selected: Change of registration status by athlete or by program?

Wed, 16 Sep 2020 15:58:44 +0000

If you have set it so that you manage the reserves manually, then the registration status of an athlete will indeed be changed to Unassessed if the athlete edits his/her registration. This allows you, as the competition organization, to approve the change and admit the athlete again.
If you would prefer not to do this, then choose to manage the reserves automatically :)

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Entering all the details over and over again during registrations?

Tue, 11 Aug 2020 10:00:13 +0000

When I, as a parent, want to register my children for a competition, I have to enter all the children's details every time. Would it not be possible (after the first registration) to link my children to my profile so that (the next time I register) I can simply select them and only have to indicate the events?

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Answer selected: Select Belgian club with valid VAL number

Mon, 10 Aug 2020 09:37:34 +0000

When Belgian athletes register for a Dutch competition, it is customary to have them register under the 'club': "Belgium".

You add Belgium via the drop-down menu on the right --> Clubs --> Allowed clubs. There you can add all countries to your competition.

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Can I open the pre-registrations without setting up a payment method? [BE]

Sun, 12 Jul 2020 13:33:33 +0000

Can I open the pre-registrations without setting up a payment method? In other words, if payment can only be made on site.

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No performance has been announced yet, but it does have to be a personal record, which means registration is not possible.

Thu, 12 Mar 2020 13:10:42 +0000

We have created a competition for HAC'63 on April 15 in which we have the PR performance to be filled in by the registrants. There are problems with registration as no PR is yet known. The event or distance has not yet been completed by the athlete in a competition.

We need PR performances to make a good heat schedule and to give the announcer insight into the best performance given and the performance achieved.

How can we make sure the registrations of these athletes go smoothly?

Best regards, Silvia Reumer - HAC'63

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How can I have international athletes pay online?

Wed, 26 Feb 2020 12:27:42 +0000

Athletes from Europe and even outside of Europe participate in our competition. How can they pay online? They indicate that they cannot do so via iDeal.

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How can I send a payment link to an athlete that I have subscribed?

Wed, 26 Feb 2020 12:19:43 +0000

I registered an athlete as an organization because the athlete was unable to register him/herself or because the registration period had already closed, but I still registered the athlete as a courtesy. How can I now ensure that the athlete can still pay online?

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How can I get our treasurer to pay for registrations for a competition?

Wed, 26 Feb 2020 12:11:23 +0000

As a trainer/competition secretary, I often register several athletes for a competition at the same time. For many competitions, I have to pay a registration fee to the competition organization. How can I have our treasurer pay the registration fee so that I don't have to advance it myself and have to declare it to the treasurer later?

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When is registration final?

Fri, 15 Nov 2019 19:23:23 +0000

Dear,

When is registration for a competition final, only after payment or is a place reserved for the athlete(s) (when there is a maximum number of athletes allowed to participate) if the payment is made, for example, one day later?
Or could it be the case that the athlete(s) are left out in the cold if the competition fills up in the time between registration and payment?

Yours sincerely,

AV`40

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Registrations disappeared?

Mon, 17 Jun 2019 14:30:39 +0000

The parent of an athlete claims to have registered his son weeks ago (without payment) for our competition Cspelen on August 25 and 26. I cannot find anything about this in the registrations. He says that the registration was deleted at the time and has re-registered his son today (9:27 a.m.), but would like to have this explained. Can you perhaps see more behind the scenes?

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