Athletics.app - Frequently Asked Questions - Recent questions and answers in Account

Answered: How do I delete an account?

Sat, 16 Mar 2024 13:32:34 +0000

You can delete your account via: https://www.athletics.app/removeaccount/

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Add daughter to my account

Tue, 31 Oct 2023 12:08:05 +0000

I already have an account because I was a member of an athletics club in previous years. I am not currently a member again, but I may rejoin. But this is not certain yet. My daughter has recently registered and I would like to add her to my account. Is that possible or do I have to create a new account for her?
I would think this should be possible, but I cannot find any instructions anywhere on the site.

I have also tried to create a separate account for her, but this is not possible because my email address is already in use. Do I have to delete my account to make this work?

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Answered: Can two parents use the app on two devices to follow one child?

Thu, 15 Jun 2023 09:19:36 +0000

That is possible, but then you must be logged in on both devices with the same email address. So you share 1 account on multiple devices :)

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Answered: It is not possible to register two people at the same e-mail address.

Thu, 29 Apr 2021 11:53:30 +0000

What does work is to create a parent account (with the e-mail address) and use that parent account to register your children.

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Answered: Can my son create an account himself while I have one for him, and can we both use it?

Fri, 17 May 2019 10:24:43 +0000

You can each create your own account on Athletics.app. You can then register the same athlete using both accounts.

So you can both keep your account and use both accounts to register your son for (different) competitions.

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Answered: How can I give a new competition secretary access to Athletics.app?

Tue, 19 Feb 2019 12:52:00 +0000

For each competition, you can use the "Rights management" option in the drop-down menu on the right to view the current accounts that have rights and, if necessary, revoke them or add new accounts.

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Answered: One athlete and two accounts

Mon, 29 Jan 2018 10:59:19 +0000

Nothing needs to be combined. See this answer for further explanation: https://www.athletics.app/faq/?qa=147/account-aanmaken-verleden-altijd-door-ingeschreven-atletiek

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Answered: Permanent persons as administrators at competitions clubs

Tue, 16 May 2017 09:26:35 +0000

You can copy the competition settings from your previous competition (right-hand drop-down menu --> 'Copy settings').

There you can then select what you want to copy. You can also check 'Rights', which will copy all the rights set for all users. Please note: if you select more than just 'Rights', those competition settings will also be overwritten!

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Answered: I am not receiving an activation email/password recovery code in my gmail.

Tue, 07 Mar 2017 10:35:59 +0000

Unfortunately, Gmail has a very unpredictable spam filter. We get very different feedback from Gmail users. Some users receive our emails without any problems, while others systematically end up with all our emails in their spam box.

Some users cannot find our emails because Gmail has a box for both advertising and spam.

This is what you can do if you are not receiving emails from Athletics.app on Gmail:

Check your Spam box (NOT your advertising box):

Click on "More":
Click on "Spam":
There you will probably find our email(s), click on the email to read it and then click on "Not spam":

TIP: Add our email addresses to your address book/contacts: support@Athletics.app betalen@Athletics.app noreply@Athletics.app registratie@Athletics.app

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Answered: Change account as competition organizer

Wed, 01 Mar 2017 10:47:57 +0000

The competition administrator can change this for you. Only the account that created the competition can grant and revoke access to the other accounts.

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Answered: How can I change my password?

Thu, 12 May 2016 12:03:10 +0000

You can change your password by clicking on 'Forgot password', then you will be emailed a code that will allow you to change your password to one that you can remember more easily.

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Answered: How many competition secretariat users can log in in parallel?

Mon, 18 Apr 2016 19:53:04 +0000

You can work with an unlimited amount of people simultaneously in the same competition in Athletics.app.

Preferably let everyone log in with his/her own account, you can also give different rights to different users that way. For example, they can only enter and print results. And other secretarial staff may only enter post-registrations.

You can also have everyone log in to the same account. You can log in on as many computers at once as you want.

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Answered: How can I create my own account if in the past I was always registered by the club in Athletics.app

Fri, 04 Mar 2016 20:34:17 +0000

A registration account and athlete profile are not directly linked. This is because athletes are also, for example in the case of post-registrations, registered by the competition secretariat. So you can just create a new account and do your registrations with that. That does not give any problems.

We then try to link all your results together as well as possible. And we are busy improving the athlete profiles.See also the answer to "State-2x-on-athletics-now-how-can-I-link-this".

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Answered: How can I add my children together under one account ( from a parent)

Thu, 07 Jan 2016 10:27:20 +0000

You can register multiple athletes under one account. The registration information can be changed for each competition. You can even register multiple athletes for the same competition from the same account.

Thus, the account data does not determine the registration or the athlete's profile. Performance will be tracked separately for each of your three children.

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Answered: Edit profile and include data when changing email address

Sat, 02 Jan 2016 14:25:53 +0000

You can recently change your email address from your account: https://www.athletics.app/faq/?qa=64/hoe-kan-ik-mijn-email-adres-veranderen

The overview of your registrations (athletes) cannot be transferred to another account. This is also not necessary, because you can't do anything with those registrations anymore. Also for building PRs / athlete profiles this is not necessary, Athletics.app links the athletes automatically.

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Answered: How can I change my email address?

Fri, 11 Dec 2015 14:13:05 +0000

You can change your own email address as of today (11-12-2015).

You can do this through "My Profile" (top right). Then click on "Edit Profile", there you can enter your new email address.

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