Athletics.app - Frequently Asked Questions - Recent questions and answers in Online registration

Answered: Do the 0.99â‚¬ service charges also have to be paid for members of clubs that receive a 100% discount?

Tue, 14 Jan 2025 22:11:05 +0000

No, certainly not.

If you don't have to pay a registration fee, then you won't be charged a service fee either.

By the way, if a trainer or parent registers several athletes at once for which a registration fee must be paid, then only one service fee needs to be paid.

For example: if a trainer registers 30 athletes at the same time, that trainer will pay a one-time service charge of 0.99 euros. Another example: if you register an athlete who can participate for free, either through discount schemes or because participation is free for everyone, then no service charge applies.

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Answered: (VAL) Foreigners should not have to pay an extra surcharge for not being affiliated.

Fri, 03 Jan 2025 15:15:06 +0000

If an athlete registers and indicates that they are a member of a foreign athletics association, no additional costs will be charged. Only if an athlete indicates that they are "not a member of an athletics association" will the surcharge be charged.

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Answered: Is it possible to send a confirmation email of a status change in bulk?

Wed, 03 Jul 2024 18:17:00 +0000

They will receive a notification on their phone if they have installed the consumer app. Unfortunately, it is not possible to send an email for this purpose. They will receive one as soon as you go to phase 2.

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Answered: Do I get my money back if I am withdrawn from a competition and did not do this myself?

Wed, 01 May 2024 13:47:29 +0000

When you register and pay for a competition, the organization assumes that you will participate.The organization reserves a starting place for you and immediately incurs costs for this.
The Athletics.app terms and conditions state that you are not entitled to a refund of your registration fee. Most organizers apply the same policy, but in exceptional cases some organizers do refund (part of) the registration fee as a gesture of goodwill.You can contact the organization about this.You can find the contact details of the competition organization here: https://www.athletics.app/home/contact/.app/home/contact/https://www.athletics.app/home/contact/.app/home/contact/">https://www.athletics.app/home/contact/
1) Click on "I am a competitor / registrant in an event".
2) Then select the relevant competition.

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Answered: Limited number of events in combination with relays

Wed, 01 May 2024 13:43:47 +0000

Certainly!

The relay is not counted in the maximum number of events. So you can register for 3 individual events and the relay if you set a maximum of 3 events.

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Answered: I want to give athletes who bring a judge with them priority for (limited) registrations. How can I do that?

Tue, 27 Feb 2024 11:52:24 +0000

We do not offer this possibility as an automatic option. You can do this manually, however. By setting the following via the right-hand menu: > Online registration settings > Maintain reserve lists: YES. All registrants will then receive the status "Unassessed". As the organizer, you can change the registration status of athletes who bring a judge to "Admitted". This allows you to give priority to specific athletes.

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Answered: Competition licenses/numbers - Synchronization between VAL and Athletics.app

Tue, 09 Jan 2024 15:17:37 +0000

All changes should be processed in Athletics.app within 24 hours. We synchronize every night, so your changes should be visible in Athletics.app the next morning.

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Answered: Enforcing direct payment

Thu, 15 Jun 2023 09:31:31 +0000

Last year there was an update that introduced this as a separate option.

Via the right menu > online registration settings > 'Mandatory direct payment': YES/NO.

You can indicate whether or not registrants must pay immediately during their registration. If you check this option, registrants will have half an hour after registration to complete their payment. If they do not, their registration will be automatically deleted and they will receive an email and push notification in the app.

If a registrant registers multiple athletes, the registrant will be given another half hour to pay after each new registration, plus an extra 5 minutes per registration. So if you have made 10 registrations, the registrant will have 30+(10 x 5)=30+50=80 minutes to complete the payment.

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Answered: Displaying information during registrations does not work

Mon, 15 May 2023 21:30:49 +0000

Dear Marco, The information is only visible to athletes trying to register.rgb(85, 85, 85); font-family:sans-serif; font-size:14px"> The information is only visible to athletes who are trying to register and do not have administrator rights. So if you are looking as an administrator, you will not see that message.color:rgb(85, 85, 85); font-family:sans-serif; font-size:14px">With kind regards,
Mark van Tubergen - Athletics.app

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Answered: New membership, atlÃ©tiek.nu does not recognize the race number, how do we register?

Wed, 19 Apr 2023 08:09:20 +0000

For LBFA clubs it usually takes a couple of days before we receive the new bib number. If it takes too long, please contact the membership/administration department of your club and request them to contact the LBFA to make sure to share the bib number as soon as possible, as you face difficulties registering for a competition.

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Answered: This Dutch Athletics Federation membership number does not exist or does not correspond with (..)

Wed, 19 Apr 2023 08:04:21 +0000

The member probably does not have a competition license.

Please contact the membership administration of the club where she is a member and request that she be granted a competition license. Please note: there are additional costs associated with this at the Dutch Athletics Federation.

Or contact the competition organization if you believe that a competition license is not necessary for this member. The competition organization can then help you further.

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Answered: How can you give up a personal best in a competition?

Wed, 19 Apr 2023 08:00:57 +0000

This differs per competition, depending on how the competition organizer sets up the competition. For most competitions, it is not possible to enter a personal best, Athletics.app will automatically fill in the best performance. If it is possible to enter a personal best, this will be visible during the registration process. Even before you complete your registration, you will be given the option to enter a personal best for all the events you are registering for.

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Answered: Can we also organize a competition that people without a license can participate in?

Fri, 10 Feb 2023 13:38:43 +0000

You can turn it on/off yourself in the right-hand menu > Online registration settings > "Compulsory competition license".

This way you can allow athletes to participate in club championships or competitions among teams that do not require a competition license :)

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Answered: Kangaroo does not have a bib number?

Thu, 02 Feb 2023 10:45:03 +0000

Each kangaroo also has a bib number. You can get this from your club. The bib number is at the back with the details. However, this was forgotten to mention when the bib numbers were first distributed. So you can ask for your number at your club or send an email to nicole@atletiek.be to request the number.

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Answered: How can I register my 2 children in the app?

Thu, 19 Jan 2023 09:13:29 +0000

In the app, you can click the "Add new athlete" button. Below, outlined in red:

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Answered: Why can't your child's details be linked to your own account?

Sun, 11 Dec 2022 08:11:46 +0000

It is extremely tedious, and I have to do it four times here. My three kids and my husband. I have created an Excel file that I import each time, but then I still have to change things. It would be more convenient if everything were filled in and I just had to import them per person into the distance they are going to do.

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Answered: Can I uncheck "maintain reserve list" after the competition has opened?

Sun, 18 Sep 2022 12:43:16 +0000

You must first ensure that all athletes have "Unrated" registration status. You can do this relatively quickly by going to "Registrations". There you can filter by "Event:" and choose 1 event. Then you can select all athletes in the table of athletes and use "[choose action]" --> "Change registration status" --> "Unrated".

Repeat this step for all events in your competition. With a few clicks you should be able to change everyone's registration status to Unassessed. Please note: if there are any athletes who have deregistered themselves, you must first remove them completely!

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Answered: I get the error message: "Dutch Athletics Federation membership number does not exist or does not match your name as entered ....."

Fri, 27 May 2022 12:23:43 +0000

Please send an email to support@Athletics.app with a screenshot of all the data you entered and the error message you received. That way, we can look into what exactly went wrong. Usually there is a small error in the membership administration, which can be corrected by the membership administration of the club the athlete is a member of.

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Answered: Unable to adjust best performance

Fri, 27 May 2022 12:06:42 +0000

The organization can choose to allow registrants to change performances or not. You will generally find that most organizers do not allow registrants to change performances.

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Answered: Where can I find the requested information in the registrations?

Fri, 27 May 2022 12:03:24 +0000

Registrations --> excel download

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Answered: I want to be able to enter the performances of competitors myself and not through Athletics.app.

Sat, 09 Apr 2022 10:50:35 +0000

We have recently added that Athletics.app can automatically add athletes' best performances. The competition organizer can turn this on/off for each competition. An organizer can also specify a date range within which the best performance must have been achieved. And the organizer can choose whether to enter all performances or only performances recognized by the VAL/LBFA/Dutch Athletics Federation.

As of yesterday, we have implemented an update that now allows a competition organizer to give registrants the option to change their best performances themselves (for example, for target times).
Organizers can set this up via the right-hand menu --> 'Online registration settings' --> 'Allow athletes to change their submitted personal bests': Yes/No. It will then be clearly displayed which personal bests have been changed by athletes themselves and have not been automatically verified.

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Answered: How do I get from phase 2 back to phase 1?

Sat, 09 Apr 2022 10:37:21 +0000

You can contact support@Athletics.app. In case of emergency, we can move a competition back to Phase 1.

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Answered: Verification code for the automatic entry of personal data (BE)

Sat, 09 Apr 2022 06:32:22 +0000

The clubs received information about this at the beginning of January. You will see the 'request button' when you have made at least 4 registrations for the same club. Then you click and the code is sent to the club.

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Deviating best performance in an obsolete number

Mon, 21 Mar 2022 15:00:45 +0000

Is it possible to enter an additional performance in another event for obsolete events (150m, 300m, etc.), such as a 100 or 200 time for the 150m?
Another option is to make the event customizable via a selection list, so that the athlete can enter an alternative time.

Furthermore, faster times will be rejected (a 100m time for a 150m event).

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What should I do if I cannot select the option 'not a member of an athletics association'?

Wed, 23 Feb 2022 19:45:31 +0000

I am an athlete myself and am having problems registering for a competition. I have filled in everything, but I am stuck on the box where you can normally select that you are not a member of the Athletics Association if you do not have a membership number to fill in. After logging in and out several times, I am still unable to register. I have tried using different devices, but it makes no difference. How do I solve this?

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Can you allow a team to participate outside of competition?

Fri, 10 Sep 2021 07:27:17 +0000

I would like to allow a non-competitive team to participate in a competition that includes athletes who are participating non-competitively. How can I set this up in Athletics.app? I can only find how to set athletes to BM, not for an entire team.

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Answered: As a club, can I put together relay teams without the athletes having registered?

Fri, 03 Sep 2021 15:56:49 +0000

You can certainly do that. You can create a relay team yourself and register the athletes who will run in that team for the competition, if those athletes have not already registered for other events.

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you can give various discounts to clubs

Fri, 30 Jul 2021 19:04:33 +0000

Can I give discounts to clubs that differ from each other? Specifically: free for own members, 25% for clubs you work with from the first event, but athletes from other clubs only from the 2nd or 3rd event, or can I give 20% for events 2 and 40% from the third event? Or can I only give one discount percentage to clubs and one discount percentage from a certain number of competitions? Regards, Tom Van Gelder Olse Merksem Athletics

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Priority for club members ONLY club members listed in the calendar

Wed, 16 Jun 2021 13:19:08 +0000

If you choose to give your own club members priority until a certain registration date, then the calendar overview will show "Club members only" next to the name of the meeting.
This is confusing because everyone is actually welcome, only athletes from other clubs have to wait a little longer to register. This may deter athletes from other clubs from clicking through to the details of the meeting.

Can this message be changed? E.g. Registrations open first to club members, ...

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How can kangaroos register without a bib number?

Tue, 15 Jun 2021 07:25:28 +0000

Benjamins have a bib number, kangaroos do not, our members want to register but without a bib number this will not be accepted. What should they do then?

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As a parent, can I only register my child as a club?

Tue, 25 May 2021 12:28:38 +0000

I would like to register my child for a competition, but I can only choose the option to register as a 'Club'. How can I change this to 'Parents' or 'Athlete'?

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Allowing athletes to change their registrations

Tue, 13 Apr 2021 09:03:33 +0000

Before our Athletics.app competition went online, we used Google Forms to make an inventory of the events the athletes wanted to do. After Athletics.app was created, we added the athletes ourselves based on the data provided in Google Forms (name, date of birth, license number and events). Based on this, Athletics.app automatically filled in the name and category, etc.
Great, but now we are running into the problem that the athletes registered through the organization cannot change their registrations themselves (add PR, change events, etc.). How can we make this work in the future?

Now the coach listed as the athlete's coach (in this case, me) also appears behind each athlete. How can we change this too?

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Team claimed, competitors added, team released again for another coach, no success.

Fri, 09 Apr 2021 09:31:07 +0000

Team has been claimed, competitors added, then team released to allow other coach to add competitors, but team does not become available, even after being released multiple times.

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Registration on the day of the competition

Mon, 08 Mar 2021 16:18:17 +0000

We want to organize a competition for pupils during training soon. Currently, parents have to register athletes for this competition themselves in advance, but it is likely that not everyone will remember to do this or will make mistakes. To enable athletes to participate anyway, we want to be able to add athletes during the competition itself.
During the competition, we will be working with the Athletics.app app and we have already created the Startlists in advance and the competition has already entered its second phase.

We would like to be able to add athletes ourselves via the app during the competition (the event has actually already started according to the time schedule). Is it possible to add a new name to a Startlist at that moment (we probably don't use member numbers) or is that not possible and would it be better to add different athletes in advance, such as: 'Athlete 1', 'Athlete 2', etc., which we can then give the correct name to afterwards via the computer?

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Registration for supervisors/coaches - additional registration questions with contact details

Tue, 02 Feb 2021 19:47:58 +0000

Is there a possibility in Athletics.app to ask athletes to register 1 supervisor/coach per competitor, due to the Corona measures, so that we know who is coming and we also have all the contact details in case of an infection?

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Change of registration status by athlete or by program?

Mon, 14 Sep 2020 15:06:58 +0000

I am an organizer.

The registration status of an athlete has changed from 'Accepted' to 'Unassessed'.
Can an athlete do this themselves?
And if so, why am I, as the organizer, not notified of this?

PEGA

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Entering all the details over and over again during registrations?

Tue, 11 Aug 2020 10:00:13 +0000

When I, as a parent, want to register my children for a competition, I have to enter all the children's details every time. Would it not be possible (after the first registration) to link my children to my profile so that (the next time I register) I can simply select them and only have to indicate the events?

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Select Belgian club with valid VAL number

Sun, 26 Jul 2020 18:44:19 +0000

How can I contact the Belgian club or association to submit my results?

https://www.athletics.app/atleet/edit/924931/

Yours sincerely, Aswin

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Bib number not recognized

Sun, 19 Jul 2020 23:44:29 +0000

I am trying to register for a competition, I have entered all my details correctly, but I still get an error message: "This VAL/LBFA bib number does not exist or does not match your name, date of birth or club! You must enter a valid bib number."

Why am I seeing this error message? And how can I still register?

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Can I open the pre-registrations without setting up a payment method? [BE]

Sun, 12 Jul 2020 13:33:33 +0000

Can I open the pre-registrations without setting up a payment method? In other words, if payment can only be made on site.

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No performance has been announced yet, but it does have to be a personal record, which means registration is not possible.

Thu, 12 Mar 2020 13:10:42 +0000

We have created a competition for HAC'63 on April 15 in which we have the PR performance to be filled in by the registrants. There are problems with registration as no PR is yet known. The event or distance has not yet been completed by the athlete in a competition.

We need PR performances to make a good heat schedule and to give the announcer insight into the best performance given and the performance achieved.

How can we make sure the registrations of these athletes go smoothly?

Best regards, Silvia Reumer - HAC'63

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How can I have international athletes pay online?

Wed, 26 Feb 2020 12:27:42 +0000

Athletes from Europe and even outside of Europe participate in our competition. How can they pay online? They indicate that they cannot do so via iDeal.

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How can I send a payment link to an athlete that I have subscribed?

Wed, 26 Feb 2020 12:19:43 +0000

I registered an athlete as an organization because the athlete was unable to register him/herself or because the registration period had already closed, but I still registered the athlete as a courtesy. How can I now ensure that the athlete can still pay online?

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How can I get our treasurer to pay for registrations for a competition?

Wed, 26 Feb 2020 12:11:23 +0000

As a trainer/competition secretary, I often register several athletes for a competition at the same time. For many competitions, I have to pay a registration fee to the competition organization. How can I have our treasurer pay the registration fee so that I don't have to advance it myself and have to declare it to the treasurer later?

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When is registration final?

Fri, 15 Nov 2019 19:23:23 +0000

Dear,

When is registration for a competition final, only after payment or is a place reserved for the athlete(s) (when there is a maximum number of athletes allowed to participate) if the payment is made, for example, one day later?
Or could it be the case that the athlete(s) are left out in the cold if the competition fills up in the time between registration and payment?

Yours sincerely,

AV`40

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Registrations disappeared?

Mon, 17 Jun 2019 14:30:39 +0000

The parent of an athlete claims to have registered his son weeks ago (without payment) for our competition Cspelen on August 25 and 26. I cannot find anything about this in the registrations. He says that the registration was deleted at the time and has re-registered his son today (9:27 a.m.), but would like to have this explained. Can you perhaps see more behind the scenes?

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As a competition organizer, how can I enable the option to register using only a license number and date of birth?

Fri, 17 May 2019 20:56:57 +0000

As competition secretary of Rotterdam Athletics, I was notified that all fields must be filled in for the CD competition on May 25, 2019. Normally, registration can be done by entering the license number and date of birth. How do I turn that option back on?

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How can I register with only the association number and date of birth?

Sat, 04 May 2019 07:32:43 +0000

Good morning,

The first time I registered as a parent to enter my son for a competition. After that I took over the competition secretariat of the younger athletes of AV Nijkerk and so now I enter them to participate in competitions. The trainer who always arranged it before told me that he can register them with just the federation number and date of birth. I always have to enter the names of each child and also our club (and age group). Can you change it for me so that I only have to enter the federation number and date of birth? That would save me a lot of time (we recently had a competition with many competitors) and it would also prevent any typing errors in the spelling of names. Thanks in advance for your input!

Kind regards,

Saskia Willemse

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General conditions for participation

Tue, 16 Apr 2019 21:03:37 +0000

Hello,
We have drawn up our own general terms and conditions for participation in competitions that we organize and we want the athletes who register for our competition to agree to these general terms and conditions. It would be extremely nice, especially in view of the GDPR, if this option were built into the registration screen to avoid any form of discussion.

We would like the athlete/parent/club registering to have to check a box to indicate that he/she agrees to the general terms and conditions and that only registrations with this agreement will be accepted. In other words: do not agree = do not register.

Kind regards,

Marco van der Made
WOC ATV Scorpio

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Registrations for events by invitation only

Thu, 11 Apr 2019 14:02:49 +0000

During the EKG, we have various events for which we "invite" the competitors. We therefore want to add the Competitors ourselves and NOT give them the option to register themselves. However, we do want the Events to be on the timetable. Is this possible?

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