Athletics.app - Frequently Asked Questions - Recent questions and answers in Payments

Answered: What if payment is not made within 30 minutes when requested to finalize the registration?

Mon, 26 Dec 2022 14:11:33 +0000

We have now seen a number of cases in which this scenario has occurred. We process many thousands of transactions on an annual basis and a very small portion of them sometimes appear to be registered later due to technical malfunctions. In all these cases, we can easily look it up for a competition organizer, should it occur. The chance of it happening is extremely small (less than 0.1%).

The money will still be credited to the organizer and paid out to the organizer. You can find this transaction yourself in the right menu --> Payments.

You can offer to register the athlete/registrant on behalf of the organization and then manually add a fictitious payment to that athlete (right menu --> payments --> add manual payment). This will mark the athlete as paid.

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Answered: Health insurance receipts for competitions

Sat, 19 Nov 2022 10:54:12 +0000

We do not currently offer that option. Formally, the registration fees are not for Athletics.app, but for the competition organization itself. The organization can therefore possibly create a proof of payment for you manually without using Athletics.app.

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Answered: Can I get my registration fee back?

Sun, 18 Sep 2022 12:39:05 +0000

When you register and pay for a competition, the organization assumes that you will participate.The organization reserves a starting place for you and immediately incurs costs for this.
The Athletics.app terms and conditions state that you are not entitled to a refund of your registration fee. Most organizers apply the same policy, but in exceptional cases some organizers do refund (part of) the registration fee as a gesture of goodwill.You can contact the organization about this.You can find the contact details of the competition organization here: https://www.athletics.app/home/contact/.app/home/contact/https://www.athletics.app/home/contact/.app/home/contact/">https://www.athletics.app/home/contact/
1) Click on "I am a competitor / registrant in an event".
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Answered: One-time donation/contribution to sponsor Athletics.app

Sun, 18 Sep 2022 12:22:59 +0000

Hi Jan,

Unfortunately, we do not have that technical option at the moment.

You can easily end the monthly contribution via "My account" as soon as you feel you have supported us sufficiently :)

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Answered: Can I also let Competitors pay in a different way than with iDEAL?

Tue, 31 May 2022 14:53:25 +0000

Athletics.app only allows you to work with iDeal/Bancontact, in an attempt to make it as easy as possible for registrants/athletes/parents/trainers to complete their registrations.

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Answered: I have not received an email to pay the registration fee.

Fri, 21 Jan 2022 16:05:15 +0000

The organization may choose to put the registration fee payments on hold for a while. You will only receive the e-mail when the organization releases the payment.

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Answered: Refunds to athletes after a cancellation

Mon, 29 Nov 2021 16:40:25 +0000

You can easily reverse transactions from Athletics.app. You can do this via the right-hand menu --> Payments. There you have an overview of all transactions, and for each transaction you can order a (partial) reversal.

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Answered: Register payment

Fri, 03 Sep 2021 15:55:41 +0000

Via the right-hand menu --> Payments.

There you can choose "Add manual payment".

You can then enter a (fictitious) payment and the athlete in Athletics.app will be marked as paid.

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Answered: Payment is no longer possible

Fri, 30 Jul 2021 13:54:43 +0000

Thank you for reporting this.

You can now make payments again :)

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Answered: Where is the direct debit option?

Mon, 14 Jun 2021 12:46:37 +0000

The direct debit authorization has been removed. Due to declining use by clubs and the increasing difficulty for us to implement updates, we finally phased out the option last year and have since removed it. We have introduced an alternative, you can check the box "Athletes can register, but can only pay after you uncheck this option again." This way you prevent everyone from having already paid while the competition may be canceled due to corona measures.

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Answered: What are the costs of organizing a competition?

Wed, 24 Feb 2021 12:05:55 +0000

You can find all the costs for using Athletics.app here: https://www.athletics.app/home/koop/

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Answered: [ADDED] Send payment link for athletes entered by administrator

Thu, 10 Sep 2020 11:43:42 +0000

You can create and share an individual payment link for each athlete, so that the athlete can pay for his/her registration him/herself.

You can do this by editing the athlete, then clicking on "Show registration & payment details" where you will find the payment link for that athlete.

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Answered: Do clubs receive a refund of license fees for canceled competitions?

Fri, 27 Mar 2020 12:52:57 +0000

You can transfer your competition license to another competition at the same club free of charge.

Go to the competition that has been/will be canceled and click on "Upgrade competition license" --> "Transfer license to another competition". You can then select a competition to which you want to transfer the license. There are a number of conditions that you must meet in order to transfer the license: A license can only be transferred to a competition organized by the same club.

A license can be transferred within a maximum of 30 days after the end of a competition.The other competition does not yet have an active license.The license may not have been used yet. If there have been registrations for your competition, we consider the license to have been used.

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Answered: If a competition is canceled, how do registrants get their money back?

Thu, 25 Jul 2019 10:16:33 +0000

As an organization, you are responsible for the financial processing. If you have chosen to allow registrants to pay their registration fee with iDeal, you can easily refund the registration fee via Athletics.app.
You can do this via the drop-down menu on the right --> "Payments / Direct Debits". There you can refund (part of) the transaction per transaction.
For the time being, there is (deliberately) no button to reverse all transactions with one click.

Tip: don't forget to remove the athletes or disable the iDeal payment option after you have refunded everyone, otherwise athletes will automatically receive an email with a reminder that they still have to pay!

Tip 2: You may receive a notification that you must have a minimum balance of 50 euros to reverse a transaction. Send an email to support@Athletics.app, and we can remove this lower limit for you so that you can reverse all transactions.

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Answered: How long does it take for entry fees paid via iDeal to be transferred to us after the competition?

Tue, 14 May 2019 11:39:55 +0000

Payouts usually take place within 1 to 2 weeks after the competition.
You will automatically receive an email as soon as the payout has been initiated, with the invoice and specification attached.

If you have any questions or special requests regarding the payout, please contact support@Athletics.app or call 023 2014 111.

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Answered: Entry fee rejected/reserve athletes returned after payment for multiple athletes in one go

Wed, 22 Aug 2018 12:23:28 +0000

Unfortunately, you cannot indicate which athletes are involved if one account has paid for multiple athletes at once.
You may be able to correct the administration after the refund by entering a fictitious payment so that the athletes are marked as 'Paid' again: https://www.athletics.app/faq/?qa=389/hoe-verwerk-ik-contante-betalingen

I have also placed this as a request on the todo list, to investigate whether it is possible to add this as an option when refunding a transaction.

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Answered: Surcharge for late registrations paid in cash

Wed, 11 Jul 2018 14:58:01 +0000

Processing cash payments is primarily intended for the organization's own insight. In this case, you can ignore the notification that too much has been paid. You can even decide that you will not process any payments at all in Athletics.app for athletes who register later.
If you do want to process all cash payments in Athletics.app and ensure that the correct amount is shown, you can do the following:

Just before the start of late registrations, change all registration fees for all categories and events. Set the fees to the amounts that will apply from that moment on.
Let's say it first costs 3 euros to register for an event during the pre-registration period. And during the post-registration period it costs 4 euros. Then you change the rates from 3 to 4 euros. Everyone who has already registered and paid in full will remain at the '3 euro rate'. New registrations must pay the '4 euro rate'. This way you avoid the notification that someone has overpaid if you enter 4 euros for a late registrant.

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Answered: Where can I view/print the invoices?

Thu, 28 Jun 2018 14:54:23 +0000

You can request the invoices from your club's competition organization. They will automatically receive the email. If they no longer have this email, they can log in to Athletics.app and download the invoice again in their competition.

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Answered: Payments for relay events

Mon, 26 Mar 2018 11:01:47 +0000

The registration fee for a relay is calculated in Athletics.app per competitor.

If you enter 2 euros as the registration fee, then each athlete pays 2 euros. Per relay team, this comes to 4 x 2 euros = 8 euros.

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Answered: Issue two direct debit authorizations for a different amount

Wed, 08 Nov 2017 15:26:28 +0000

That's right!

Athletics.app only remembers one authorization. If you later add additional competitors with the same account, you will indeed need to authorize the entire amount again. Any previously issued authorizations are automatically deleted when a new authorization is issued.

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Answered: Free event

Tue, 28 Feb 2017 16:26:04 +0000

You then enter 0 euros.

If you enter -1 euro, the public cannot register for this event. Only competition administrators can then register competitors for that event.

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Answered: Can I set that competitors from their own club do not have to pay an entry fee?

Tue, 30 Aug 2016 10:25:02 +0000

You can assign a certain discount percentage to 1 or more clubs.

You can set this through the right management menu --> 'Online enrollment settings'.

There you will find the option 'Special discount per club', select your own club and set the discount percentage to 100% so that participation is free for them.

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Answered: As a competition organization add competitors with direct debit

Wed, 24 Aug 2016 11:43:00 +0000

If you as an organization register competitors then they are automatically linked to your account. You will then also get the notification that you have to pay for those competitors, this is the registration fee, not a competition license for using Athletics.app.

You may in principle ignore the notification that you still have to pay, after all, the registration fees are for you as an organization and you yourself are the organization.

You can unfortunately not collect money (via direct debit or iDeal) from athletes you register as an organization.

If you have manually received money from the competitors you have registered and you would like to keep track of who has yet to pay, you can enter the payments yourself in Athletics.app. To do so, see: https://www.athletics.app/faq/?qa=389/hoe-verwerk-ik-contante-betalingen&show=396#a396

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Answered: How do I enter the cost per competitor in Athletics.app?

Mon, 20 Jun 2016 10:35:58 +0000

From the right-hand management menu --> 'Categories and Events' you can see an overview of all allowed categories and the events they will do. Per Event or Combined-events you will also see the costs for participation.

You can adjust these costs by:

clicking on the pink/blue pencils to the left of the table.
Following that, you can change the cost for the combined-events and/or the cost per single event there:

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Answered: How are Competitors not paid?

Sat, 11 Jun 2016 10:48:43 +0000

Competitors can complete their registration without paying. They are then marked as "Not paid" and get an email every day (if you only accept iDeal they get an email automatically) that they still have to pay with a link where they can make their payment. Should they not pay, you as an organization can remove the registration from the competition at any time.

This is chosen so that registration data is preserved even if the payment fails. Sometimes athletes do not have iDeal, for example foreign athletes.

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Answered: How do I process cash payments?

Sun, 05 Jun 2016 11:06:16 +0000

Go to 'Payments/Collection' (in the right management menu)
Click 'Add manual payment'
There you can then add a cash payment per athlete

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Answered: Will I get a refund on my entry fee?

Fri, 03 Jun 2016 09:07:14 +0000

Subscribing is basically participating. In the unlikely event that you cannot participate, please cancel your registration with the organization.

You will not always get your registration fee back. You can request this at the organization of the competition, they deal with the registration fees, but according to the terms of Athletics.app they are not obliged to do anything.

The contact information of the organization can be found here:

https://www.athletics.app/home/contact/ (choose 'I am a competitor / registrant of an event')

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Answered: Can I checkout a contest license afterwards? Or get a refund if attendance is disappointing?

Mon, 18 Apr 2016 19:12:37 +0000

No, you can only use Athletics.app if you purchase a competition license in advance.

Unfortunately, you cannot get a refund if competitor attendance is disappointing.

You can, however, first purchase a license of, say, 150 competitors and during the competition via iDeal purchase an additional license of, say, 50 competitors, giving you room for 200 competitors in total. You can increase the license several times if needed.

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Answered: Can I use free Athletics.app as a trainer for an athletics champs test competition?

Wed, 13 Apr 2016 10:59:37 +0000

Athletics.app is a paid service.

For each club, using the Athletics.app is free the first time, so you can assess at your leisure whether it works comfortably.

You can register yourself and then log in. Once logged in, you can create a competition. Send an email to support@Athletics.app to request a free practice match. This is only possible if the club has not used Athletics.app before.

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Answered: How long does it take to activate the competition after paying for the license?

Sun, 03 Apr 2016 09:20:28 +0000

If you pay for the competition license via a manual transfer, then you must take into account the standard duration used by banks for transactions between different banks.
That usually means it takes 2-3 business days for us to receive the money. Weekends are not business days.
The payment is processed fully automatically, so as soon as the money is received the competition is activated immediately. You will also receive an email once this is done with an invoice, from then on you can create athletes in your competition.

If the treasurer pays via iDeal then the competition is activated immediately after payment, because we also received the money immediately.

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Answered: Are there charges for Reserves?

Fri, 25 Mar 2016 15:53:40 +0000

Costs will be charged if the athlete has one of the following statuses:

Registered/Unrated
Admitted
Reserve
Registered (by the organization)

No fees will be charged if the athlete has any of the following statuses:

Rejected
Failed
Self-deregistered

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