Athletics.app - Frequently Asked Questions - Recent questions in Payments

What if payment is not made within 30 minutes when requested to finalize the registration?

Thu, 01 Dec 2022 22:17:37 +0000

An athlete registered for our cross-country race on 4/12, which requires immediate payment. The payment apparently did not go through within 30 minutes, so the money did leave the account (account statement as proof), but the registration was automatically canceled. The athlete also received an automatic mailing informing him of the cancellation. Where has this money gone, because it was definitely debited from the athlete's account? Can it be recovered? How can this be prevented?

Thank you for looking into this. Details regarding the reference number, athlete's name, etc. can be provided if necessary.

Kind regards,
Mia, competition secretary

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Health insurance receipts for competitions

Sun, 06 Nov 2022 14:55:43 +0000

Dear,

I am a parent. We can reclaim entry fees for sports competitions through our health insurance fund. But we need proof of payment. I cannot find this through Athletics.app. Is there any way I can get hold of it?

If necessary, I will pass on the names of the athletes. It would be 25 EUR per athlete per year, so a nice contribution.

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One-time donation/contribution to sponsor Athletics.app

Fri, 16 Sep 2022 20:16:04 +0000

Dear all,

I am the father of the athlete Riyan Mertens.

I see that you are asking/advertising to become a supporter/sponsor to fund the Athletics.app website and the future app.

The "more information" states that this will cost 3.99 euros per month. I think Athletics.app is a very good initiative and would like to help fund it, but I really don't like monthly contributions or subscriptions; hence my question. Is there also a possibility to make a one-time donation/contribution?

Kind regards,

Jan Mertens (Riyan's father)

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Can I get my registration fee back?

Sun, 05 Jun 2022 11:49:47 +0000

Due to injury, I will be unable to participate in the Whitsun meeting in Tielt tomorrow. I have canceled my registration and would like to receive a refund of my registration fee (or use this money for a future competition). Since registrations for the competition are not yet closed, I assume this is still possible?

Thanks in advance,

Tina

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Can I also let Competitors pay in a different way than with iDEAL?

Mon, 30 May 2022 18:32:23 +0000

Can I also choose a payment method other than iDEAL and the 5 international payment options?

We prefer to let athletes make their own transfers. How can I set that up?

Can I also let the athletes choose between iDEAL and making their own transfers?

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I have not received an email to pay the registration fee.

Wed, 12 Jan 2022 10:21:54 +0000

I recently registered for a competition on Athletics.app where I was told I would receive an email allowing me to pay the registration fee. I have not yet received that email.

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Refunds to athletes after a cancellation

Tue, 28 Sep 2021 04:41:07 +0000

As the organization, I am responsible for reimbursement in case of cancellation.

How do I get the bank details and/or email of the registered athletes?

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Register payment

Thu, 05 Aug 2021 15:31:00 +0000

How can I mark that an athlete who cannot pay via Athletics.app (e.g. because a foreign credit card cannot be used) has paid in some other way?
Or an athlete who is allowed to participate for free, how do I mark that so that it is clear to other employees that no further payment is due?

Regards, Tom Van Gelder Olse Merksem athletics

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Payment is no longer possible

Fri, 30 Jul 2021 13:13:19 +0000

Since your update of 30/07/2021, I can no longer pay.

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Where is the direct debit option?

Fri, 04 Jun 2021 21:01:34 +0000

As the organizer, I can no longer find the direct debit authorization option. Where is it these days?

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What are the costs of organizing a competition?

Wed, 24 Feb 2021 09:04:02 +0000

We would like to organize a competition with four events (sprint, long jump, shot put and 600/800 meters) for the following categories:
Juniors D, C, B and A for both girls and boys.

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Do clubs receive a refund of license fees for canceled competitions?

Wed, 25 Mar 2020 15:27:06 +0000

Competitions that have been canceled due to current circumstances, but for which a license has already been paid: will clubs receive a refund of part of the costs?

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If a competition is canceled, how do registrants get their money back?

Fri, 19 Jul 2019 20:27:45 +0000

We have canceled a competition for which 42 competitors had registered and paid. Can the registrants get a refund via Athletics.app? And if not, how can they get their money back?

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How long does it take for entry fees paid via iDeal to be transferred to us after the competition?

Wed, 27 Mar 2019 12:42:11 +0000

How long does it take for entry fees paid via iDeal to be transferred to us after the competition?

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Entry fee rejected/reserve athletes returned after payment for multiple athletes in one go

Mon, 23 Jul 2018 13:16:52 +0000

Is it possible to reimburse the registration fee that was paid in one installment for various athletes, and can I indicate which athletes this applies to so that the administration is correct? These are athletes that we rejected after the screening and/or athletes who were on the reserve list but were ultimately not allowed to participate. Concerns the organization of the C Games at the end of August in Amsterdam.

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Surcharge for late registrations paid in cash

Sat, 07 Jul 2018 14:01:39 +0000

A surcharge is requested upon registration on the day of the competition. When processing the cash payment, the amount of the pre-registration appears. How can I prevent this? The higher amount can be entered, but then after processing, a message appears stating that too much has been paid.

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Where can I view/print the invoices?

Thu, 28 Jun 2018 13:18:28 +0000

When collecting registration fees, you settle invoices. That is not convenient if I do not have any invoices.

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Payments for relay events

Sun, 25 Mar 2018 12:18:09 +0000

In our test competition on April 2, we have the 4x60m event. Competitors register individually. The registration fee for the 4x60m event is â‚¬2 for the 4 competitors. Is the registration fee divided among the 4 competitors or how does that work?
Thank you.

Loek van der Staak - Prins Hendrik competition secretariat

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Issue two direct debit authorizations for a different amount

Wed, 08 Nov 2017 15:18:22 +0000

A competition secretary has registered 15 competitors and issued a direct debit. He then adds a number of competitors and has to issue another direct debit for the entire amount. Is this correct? Example: he registers 15 competitors and issues a direct debit for 85 euros. Later he registers a few more competitors and must then issue a direct debit for 110 euros. I assume that the direct debit for 85 euros then expires.

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[ADDED] Send payment link for athletes entered by administrator

Wed, 25 Oct 2017 11:34:32 +0000

After the registration deadline, we sometimes add people. Is there a way to invite them to pay the registration fee via iDeal? Now, as the admin, I receive the reminders. Regards, ServÃ©

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Free event

Tue, 28 Feb 2017 16:24:43 +0000

For a free event, do you enter -1.00 or 0.00 euros under Events?

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Can I set that competitors from their own club do not have to pay an entry fee?

Mon, 29 Aug 2016 17:14:32 +0000

Is it possible to set up a competition so that competitors from your own club do not have to pay an entry fee? After all, competition entry fees are already included in our membership fee. Competitors from other clubs, however, we (competition secretariat) would like them to pay via Athletics.app.

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How do I enter the cost per competitor in Athletics.app?

Mon, 13 Jun 2016 16:15:49 +0000

how do i as a contest secretary see that the athlete has paid? ( entry competition)is that the green check mark under the B? when i hit that with my mouse it says 0.00 while there are fees to be paid, do we have to indicate that somewhere?

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As a competition organization add competitors with direct debit

Sun, 12 Jun 2016 07:48:29 +0000

I have manually entered 57 competitors as competition secretariat (organization) who are yet to pay via manual transfer and/or direct debit, now when I log in it keeps saying I have yet to pay, what does this mean?

And how can I still collect the registration fee from them?

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How are Competitors not paid?

Wed, 08 Jun 2016 15:10:08 +0000

We see registered competitors who have not paid. The only payment method is IDEAL. Then this should not be possible, right?

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How do I process cash payments?

Sat, 04 Jun 2016 18:59:12 +0000

At the competition we organized yesterday, some of the competitors paid cash. Those athletes now show "not paid" as a status. Can we as an organization adjust this manually (and if so, how)?

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Will I get a refund on my entry fee?

Fri, 03 Jun 2016 09:03:58 +0000

I have removed my son's registration.

However, the entry fee has already been charged.

Will this be refunded again?

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Can I checkout a contest license afterwards? Or get a refund if attendance is disappointing?

Mon, 18 Apr 2016 19:06:24 +0000

For a throw-in competition, you can only see how many competitors there are afterwards. So how is the number for the license calculated?

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Can I use free Athletics.app as a trainer for an athletics champs test competition?

Fri, 08 Apr 2016 19:55:33 +0000

Our trainers want to hold a sort of practice Athletics Champs competition for the pupils.

It says this is free. Does a separate account have to be created for this?

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How long does it take to activate the competition after paying for the license?

Sun, 03 Apr 2016 08:08:58 +0000

Our treasurer paid the competition license via manual transfer on Saturday. We want to start entering athletes as early as Monday, but we cannot do so until the payment is processed. How long will it take before you process the payment and we can get started?

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Are there charges for Reserves?

Fri, 25 Mar 2016 15:50:54 +0000

If an athlete remains on reserve for an event, does that event count in the collection? Or is the collection made only for the admitted athletes?

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